Our Promise

Nature, in all forms, has powerful gifts for us all. Everyone deserves to feel good through its wonder, beauty, sustenance and healing power every day of their lives. -
Jacqui MacNeill...Founder 

We are all meant to achieve happiness in life; it’s in our nature. When we feel happy, we give more back to the people around us, and our planet.

Escents Aromatherapy is founded on the idea that everyone should feel good, body and mind. For one person, it’s about creating a personal oasis in which to relax. For another, it’s about relieving headache pain so they can do the things they love. No matter what the need, nature has the power to provide and make us all feel good. It gives in every way imaginable, nourishing & healing our bodies and stimulating our minds, creating a truly soulful experience of life.



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Due to health and safety precautions, items must be unopened/unused to qualify for returns. Used or open products cannot be returned at this time. Customized blends and products are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Customer@escents.ca. We will provide instructions on how to return your items. We do not supply return labels unless there is an error in our shipping.

You can always contact us for any return question at Customer@escents.ca.


All refunds will be issued to the original method of payment, in Canadian dollars reflecting the current exchange rate. Once the refund has processed you will receive an email notification.


Our Founder

Jacqui MacNeill, founder of Escents, respected nature all her life, growing up surrounded by the vast coastlines, green forests and mountain glaciers surrounding Vancouver, Canada. But it was when she discovered essential oils that she found her true calling.

Jacqui was amazed by their power to heal, inspire and transform, committing herself to learn everything she could about them. Then, motivated by a desire to give back to her planet and its people, she founded Escents. 


Original Blends

Escents started with a small kiosk, a base of unscented plant-based personal products and a variety of pure essential oils, ready to blend. People would come to Jacqui looking for something to take care of a specific need, something that would make them feel good. They would ask for all sorts of things including bath & body products, natural perfumes and wellness solutions for everything from headaches to insomnia.

Jacqui would blend essential oils and create custom formulations for each customer using her extensive knowledge of aromatherapy. She would then bottle and label each one uniquely.

As more and more people came back to her raving about the healing and transformative effects of her essential oil blends, Jacqui knew she had brought life to something special. Certain blends were asked for time and time again, so she established product collections in answer to the demand.

Over 22 years later, many of Escents’ most popular products still come from her original blends. Escents has grown from a single location to a thriving international company with over 200 products that make people all over the world feel good through the power of nature.



We only use Steam Distillation for our Essential Oils

True essential oils are those that are extracted through steam distillation. This is where the plant material is placed on a grid with hot water underneath. The steam draws out the essential oils from the plant material. These tiny molecules evaporate with the water and then go through a cooling system where they end up back in liquid form. Here the essential oils are either floating on top of the water or settled on the bottom depending on the density of the oil. Then the essential oils are separated from the water, leaving the floral waters, called hydrosols, which still retain some of the therapeutic properties. This form of extraction is the most common method for most essential oils.


Our Nature

We strive to consider our nature, eco-system and planet in all of our activities and decisions. Our journey to zero impact is ongoing and endless. Nature is our most precious commodity. It nurtures us, so we work to serve nature and preserve it.